Refund policy

Room 234 Refund & Return Policy

Our Commitment to Quality

At Room 234, we are a small, independent creative studio that uses an on-demand fulfillment method. This means we don't hold physical inventory. Each product is made especially for you once you place an order.

We believe this approach maintains quality, keeps our costs fair, and ensures you receive unique, thoughtfully produced products at a competitive rate.

We proudly stand behind the quality of our work with a 100% Satisfaction Guarantee.

When to Request a Replacement or Refund

If your order arrives damaged, misprinted, or defective, we will gladly provide a replacement or a full refund.

Please contact us within 14 days of delivery with the required documentation so we can make it right as quickly as possible.

Because all Room 234 products are made to order, returns and refunds are only accepted in the specific situations outlined above.

What We Can't Accept

We are unable to process returns or exchanges for:

  • Incorrect size or fit
  • Color or style preferences
  • Change of mind (Buyer's Remorse)

We strongly encourage you to review size charts, product details, and shipping information carefully before finalizing your order.

Thank you for understanding—this policy is essential to keeping our small business sustainable and maintaining fair pricing for our creative products.

How to Request a Replacement or Refund

To submit a request, please follow these three steps:

  1. Email us at support (support@room234.com) or use our Contact Page.
  2. Include your order number, a brief description of the issue, and a clear photo of the product showing the problem.
  3. Once reviewed, we’ll confirm your request and process your replacement or refund promptly.

Our Promise & Legal Disclaimer

We partner with trusted fulfillment providers to ensure every item meets our standard before it’s shipped. Your satisfaction and your support truly mean the world to us.

Statutory Rights: This policy does not affect any statutory rights you may have under consumer law in relation to faulty or misdescribed goods.

Room 234 reserves the right to determine the eligibility of replacement or refund requests based on the evidence provided. This policy is subject to change without notice. By placing an order, you acknowledge and agree to the terms of this Refund & Return Policy.

Thank you for choosing Room 234.